Cancellations and Refunds

Items ordered will be delivered to the shipping address provided in checkout. Orders will be processed once payment has been received. At the current time, we do not ship outside of the United States. Orders placed during the business week will be processed the same or next business day. Orders to Hawaii or Alaska will require additional processing and delivery time. 

If delivery cannot be made to your address for reasons under the supplier’s control, the supplier will inform you as soon as possible.  

If delivery is delayed due to carrier reasons, the supplier will make every attempt to keep you informed of the situation quickly and work with the carrier to ensure delivery. If delivery cannot be made, you will be notified and the situation will be handled case by case.  

Cancellations & Refunds:

• You may request cancellation of your order once it has been placed. However, if the order has been dispatched from the warehouse and we are unable to intercept the shipment, we will have to work together to determine most favorable solution for both parties.
• If you meet our refund criteria, you will receive the price of your order less shipping,  handling, and restocking fees returned to your original payment method.

Damaged / Defective / Incorrect Goods:

If for any reason your order is damaged in transit, defective, or incorrect, please contact us immediately, and our customer support team will take care of your request.

Shipping Costs:

• Due to the nature of our products, most of our orders require hazmat surcharge shipping fees. Quantity of items ordered will affect the shipping price. The total shipping price will be reflected at time of checkout.  
• Our shipping carrier options are listed in the checkout. We are currently using FedEx for our small parcel shipments. For our LTL shipments, we select the most favorable carriers based upon price, liability coverage, time in transit, and overall performance history.