FAQ
Ordering through elitegas.com
Help! Why can't I see prices or place orders?
Elitegas.com is not a retail marketplace. We restrict price information, product availability and order functionality to approved distributor accounts. If you have a physical or web-based store and would like to carry our product, please create an account and follow the steps to apply to become a distributor.
Is there a minimum/maximum order quantity?
Our minimum order is one case. This equates to six 580g large capacity cylinders or eight pressure regulators.
Is my information safe when I order through the Elite Gas's website?
Elitegas.com is certified according to the Level 1 PCI DSS standard. That means this store is equipped with data encryption tools, protection of Elite Gas payment transfers, prevention of viruses at the servers, risk analysis tools, and constant security monitoring. Elitegas.com is also fully equipped with a 256-bit SSL certificate.
What does all of that mean? It means that you can feel safe and secure placing orders on elitegas.com!
Will I be charged sales tax on my order?
Sales tax will not be collected on items purchased through elitegas.com for accounts that have completed the Reseller Certificate form.
Stores are in charge of collecting sales tax from their customers as usual.
Shipping
Do you ship overseas?
Currently, we are not shipping internationally through elitegas.com. For large quantity orders, international order placement and shipping can be arranged directly with one of our sales associates either by phone at 1 (800) 901-0403 or through our Contact Us page.
How long will it take to get my order?
Elite Gas has product fulfillment warehouses strategically placed across the US and parts of Canada to get your orders to you as fast as possible. The final turnaround for receiving your product(s) will depend on your location.
What shipping carriers do you use?
Due to the hazardous nature of many of our products, we primarily use FedEx or UPS Ground for all orders placed with Elite Gas. For larger orders, we typically ship via LTL freight.
Product
Are your nitrous oxide canisters compatible with my current dispenser?
Our large-capacity canisters are compatible with all standard sized whipped cream dispensers if used alongside our pressure regulator.
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help on a case by case basis. If you need to discuss returning a product, please reach out to one of our friendly customer support associates either by phone at 1 (800) 901-0403 or through our Contact Us page.
Can I get my product personalized?
It depends on the creator of the product and is offered on a case-by-case basis. Please reach out to our friendly customer service representatives to inquire about product customization.
Can I get my store's name on some of your products? (White label options)
It depends on the creator of the product and is offered on a case-by-case basis. Please reach out to our friendly customer service representatives to inquire about product customization.
Brands
What brands can be found on elitegas.com?
Currently, Elite Gas is the main distributor of NITROUSMAFIA™, Jumbo Whip™ and XL Whip™!
How do I contact Elite Gas about distributing MY culinary gas brand?
Have a product you think would fit perfectly with the Elite Gas family? Speak with us directly by phone at 1 (800) 901-0403 or through our Contact Us page.
How secure is Elite Gas?
EliteGas.com is Level 1 PCI DSS standard certified. This means that our store is equipped with industry standard data encryption tools, payment transfer protection, virus prevention, risk analysis tools, and is constantly monitored for security.
Highest quality products
Elite Gas is going above and beyond to offer you the highest quality culinary gas products available on the market today as well as brand-new items you won’t be able to find anywhere else.
Top-notch support
We have a dedicated team ready to assist you with all your culinary gas needs. Chat with one of our knowledgeable agents during our office hours (M-F, 10am-9pm EST) at 1-800-901-0403, or via email after hours through our Contact Us page.
Secure payments
Elitegas.com always uses the latest in online security protocols to make sure that your personal and payment information is safe. Payment transactions are protected to ensure your ordering experience is without risk.
How secure is Elite Gas?
EliteGas.com is Level 1 PCI DSS standard certified. This means that our store is equipped with industry standard data encryption tools, payment transfer protection, virus prevention, risk analysis tools, and is constantly monitored for security.
Highest quality products
Elite Gas is going above and beyond to offer you the highest quality culinary gas products available on the market today as well as brand-new items you won’t be able to find anywhere else.
Top-notch support
We have a dedicated team ready to assist you with all your culinary gas needs. Chat with one of our knowledgeable agents during our office hours (M-F, 10am-9pm EST) at 1-800-901-0403, or via email after hours through our Contact Us page.
Secure payments
Elitegas.com always uses the latest in online security protocols to make sure that your personal and payment information is safe. Payment transactions are protected to ensure your ordering experience is without risk.
Copyright © 2022 Elite Gas, LLC. All Rights Reserved.
We accept
